Privacy Policy

We may collect the following types of personal information:

• Name, date of birth, and contact details (phone, email, address)
• Health information, medical history, and treatment records
• Medicare and health fund details
• Emergency contact information
• Payment and billing information

We collect personal information directly from you when you book an appointment, complete intake forms, communicate with us by phone or email, or visit our website. We may also collect information from other health practitioners involved in your care, with your consent.

Your personal information is collected and used to:

• Provide physiotherapy and related health services
• Manage appointments and communicate with you
• Process payments and insurance claims
• Meet our legal and regulatory obligations
• Improve our services

We may share your information with:

• Other treating health practitioners (with your consent)
• Medicare, health insurers, or WorkCover for billing purposes
• Third-party booking or practice management software providers
• Regulatory or legal authorities where required by law

We do not sell your personal information to third parties.

Your information is stored securely using industry-standard measures. Health records are retained in accordance with applicable laws (generally a minimum of 7 years for adults, or until age 25 for minors). We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Lodge a complaint if you believe your privacy has been breached

To make a request, please contact us using the details below.

Our website may collect non-identifiable data such as browser type, pages visited, and time spent on the site, through cookies or analytics tools. This data is used to improve user experience and is not linked to your personal identity. You can disable cookies through your browser settings.

If you have a concern about how we handle your personal information, please contact us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.